Ada

ada CX, officially known as Ada Support Inc., is a Toronto-based enterprise technology company specializing in Automated Customer Experience (ACX). Founded in 2016, the company has developed into a leading AI-first customer experience platform. Its mission is to enhance customer service by automating inquiries, allowing human agents to focus on more complex interactions. With a workforce of approximately 200 to 685 employees, ada CX serves a global market, powering billions of customer service interactions across various industries.

The company's flagship product, the ACX Operating System, enables businesses to deploy and manage AI agents across multiple channels. Key features include advanced reasoning capabilities, omnichannel support, and tools for non-technical users. The platform is designed for large enterprises with high-volume support needs, specifically those handling over 300,000 customer service conversations annually. ada CX has established partnerships with notable brands such as Square, Monday.com, and Pinterest, showcasing its impact in improving customer satisfaction and operational efficiency.