Overview
Employees
350
Founded
2023
Revenue
$10M
Location
San Francisco, California, United States
Industry
information technology & services
About
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
Technologies(104)
Google Search ConsoleGoogle WorkspaceCloudFlare CDNCloudflare DNSGmailGoogle MeetMicrosoft 365VercelHubspotAnthropic ClaudeCloudFlareGoDaddy DomainsGoDaddy HostingFacebook SDKTwitter Sharing
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Keywords(177)
ai agents conversational aisoftware developmentsupport trend analysissupport multi-channel supportsupport ai observabilitysupport real-time insightssupport knowledge graphsupport ai for personalizationsupport personalizationcustomer engagementsupport system integrationsupport ai for complex customer issuessupport ai for global brandsconversational ai platformservices
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multi-language supportaops (agent operating procedures)support privacysupport operational efficiencysupport data securitysupport process optimizationb2be-commercesupport ai integration with support toolsenterprise ai platformsupport alertingmachine learningsupport customer journey mappingsupport ai for high-volume supportai agentssupport ai compliancesupport ai integration with crmsupport compliancesupport in multiple languagessupport customer satisfactionsupport knowledge basesupport ai resiliencesupport monitoringsupport customer datasupport deflection rateenterprise softwaresupport enterprise-gradesupport complex workflowscustomer support automationsupport deploymentsupport customizationartificial intelligencesupport ai scalabilitysupport insightssupport cost reductionfoundation modelssupport automationsupport testingsupport iterationsupport guardrailsautomationsupport workflow automationsupport versioningsupport securitysupport integrationgenerative aicomputer systems design and related servicesanalyticssupport quality controlnatural language processingsupport scalabilitynatural language-to-codeenterprise securityai-driven cxsupport quality monitoringsupport automation toolssupport reportingsupport performance metricsanalytics dashboardssupport ai testing environmentsupport ai for omnichannel cxsupport ai guardrailshealthtechai agent customizationretailsupport enterprise securityd2csupport speedoperational efficiencyagent operating proceduressupport api integrationsupport proactive supportsupport ai logicsupport logic customizationsupport ai for regulated industriesfinancial servicescustomer engagement automationsupport ticket resolutionsupport in multiple channelssupport chat automationsupport ai transparencybusiness intelligencesupport escalation handlingsupport reliabilitynatural language instructionsinformation technology and servicesai customer experiencesupport anomaly detectiontelecommunicationssupport continuous learningai agent logicworkflow automationsupport real-time supportsupport workflowssupport ai version controlsupport ai self-improvementai scalabilitysupport observabilitysupport email automationsupport ai trainingsupport resolution rateai-powered insightsomnichannel supportsupport analyticssupport ai modelsupport voice automationvoice agentssupport multi-language supportcustomer supportconversational aiticket deflectionautomated responsescomplex issue resolutionpersonalized interactionsreal-time data processingcontinuous learningintegrations with crmscustomer experience enhancement24/7 availabilityhigh-growth startupsenterprise-grade securitytransparency in aiinstant ticket resolutionai copilot for agentsdata-driven decisionsself-service trainingmultiple channel supportvoice integrationefficiency improvementscost reductionanalytics dashboardcustomer satisfactionscalabilitybusiness logic integrationdynamic response generationcustomizable workflowsapi integrationsproactive ticket managementhuman-like interactionsai technology adoptionhelp center automationcustomer feedback analysisagent trainingcustomer journey mappingcloud-based ai supportautomated knowledge managementperformance analyticsrole of ai in customer servicedigital transformation of support teamshealthcarefinanceconsumer products & retailinformation technology & servicesconsumer internetconsumersinternetenterprisescomputer softwarehealth carehealthwellness & fitnesshospital & health care
Industry Codes
SIC 7375NAICS 513210NAICS 541512