CallMiner

CallMiner is a Massachusetts-based leader in AI-powered conversation intelligence and customer experience automation software. Founded in 2002 and headquartered in Waltham, the company has expanded internationally with offices in the United Kingdom and Prague. CallMiner captures and analyzes 100% of omnichannel customer interactions, providing deep insights to optimize processes, enhance agent performance, and automate workflows.

The company's core platform, Eureka, utilizes advanced AI and Natural Language Processing to deliver real-time intelligence and agent guidance. Key features include omnichannel analysis, automated quality assurance, and business intelligence that transforms conversations into actionable insights. CallMiner serves enterprise organizations and contact centers across various industries, including financial services, healthcare, retail, and technology. With approximately 400 employees and a strong growth rate, CallMiner is recognized as a credible platform in the conversation intelligence market.