Cognigy

NiCE Cognigy is a global provider of conversational and agentic AI solutions, focusing on enhancing customer service and contact center operations. Founded in 2016 in Düsseldorf, Germany, the company was acquired by NiCE in 2025 and now operates as part of NiCE's CXone platform. With headquarters in Düsseldorf and a major office in Dallas, Texas, NiCE Cognigy has a presence in several international cities, including San Francisco, Berlin, London, Seoul, and Tokyo.

The company offers a range of AI-driven services, including agentic AI orchestration, conversational and generative AI integration, and real-time agent assistance. Its flagship product, Cognigy.AI, is designed for automating customer interactions and features a low-code graphical interface for easy flow design. NiCE Cognigy supports multilingual interactions in over 100 languages and provides AI agents across various customer-facing channels, ensuring businesses can deliver efficient and personalized service. The company is recognized as a leader in conversational AI by industry analysts and serves notable clients across multiple sectors, including automotive, logistics, and consumer goods.