Gorgias

Gorgias is a leading conversational AI and helpdesk platform tailored for ecommerce brands. Founded in 2015 by Romain Lapeyre and Alex Plugaru, the company started as a Chrome extension for email automation and has since evolved into a comprehensive SaaS platform. Headquartered in San Francisco, Gorgias operates globally with offices in cities like New York, Toronto, and Paris, serving over 15,000 merchants, including well-known brands like Steve Madden and Glossier.

The platform centralizes customer support across various channels, including email, live chat, SMS, phone, and social media. Gorgias features conversational AI that automates a significant portion of inquiries, providing a unified view of customer interactions and order history. It also offers sales-driven automation, allowing merchants to manage tasks like order edits and returns directly within chat. With a focus on enhancing customer experience and driving sales, Gorgias aims to maximize customer lifetime value for ecommerce businesses.