Haptik

Haptik, now known as Jio Haptik, is an Indian enterprise conversational AI platform founded in August 2013. The company specializes in building chatbots, voice agents, and AI workflows to enhance customer experiences at scale. Acquired by Reliance Jio Platforms in April 2019, Haptik operates under Jio Platforms Limited and has established a strong presence in India and globally.

Haptik offers cross-channel conversational AI solutions that cater to various business needs, including marketing, sales, customer support, healthcare, and retail. Their product lines, Contakt and Interakt, serve enterprises and SMEs respectively, providing advanced AI workflows and scalable customer engagement. The platform supports over 10 billion conversations in 135 languages for more than 500 enterprises, including notable clients in banking, e-commerce, and telecom sectors. Haptik is recognized for its innovative approach in the conversational AI space, helping brands implement effective agentic-AI workflows.