Overview
Employees
8200
Founded
1990
Revenue
$3B
Location
Menlo Park, California, United States
Industry
information technology & services
About
Genesys, officially known as Genesys Cloud Services, Inc., is a prominent American software company that specializes in customer experience (CX) and contact center solutions. Founded in 1990, the company is headquartered in Menlo Park, California, and operates in over 50 countries. With a workforce of more than 6,000 employees, Genesys serves over 8,000 organizations globally, including Fortune 500 companies and government agencies across various sectors such as banking, healthcare, and retail.
The company offers a range of omnichannel customer experience solutions through its cloud-native and hybrid platforms. These services enable businesses to engage customers via voice, chat, email, and social media while providing tools for workforce optimization, analytics, and automation. Key products include Genesys Cloud CX, a comprehensive cloud-native platform, and Genesys Multicloud CX, which supports both cloud and on-premises capabilities. Genesys is committed to integrating AI and machine learning into its offerings, enhancing customer interactions and operational efficiency.
Technologies(479)
Google Search ConsolePendo.Apple Business ManagerOpenAICloudFlare CDNZohoApple School ManagerAmazon SESAmazon Simple Email ServiceMailgunCakeMailMicrosoft Email ProvidersMicrosoft Exchange OnlineMimecastOutlook
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Microsoft ExchangeDuo SecurityAtlassianFigmaMicrosoft 365Microsoft 365 Apps & ServicesMiroTwilioAdobeAnthropic ClaudeDocuSignStripeGoogle Cloud HostingAWS CloudAmazon Route 53Amazon AWSGenesys Cloud CXServiceNowSalesforceWorkdayModeFrameGenesysCopilotDell EMC PowerStoreLinkedin Marketing SolutionsLiveChatSalesLoft6senseLinkedIn Sales NavigatorClariEloquaSalesforce Partner Relationship ManagementJiraAtlassian ConfluenceServiceNow IT Service ManagementServiceNow IT Operations ManagementFlexera IT Asset ManagementCisco UCS ManagerMicro Focus Universal CMDBServiceNow Flow DesignerServiceNow Integration HubServiceNow Employee CenterInfor Workforce ManagementGemLyticsMicrosoft Active Directory Federation ServicesMicrosoft Entra IDDelinea Secret ServerPythonAWS AnalyticsKlueCrayonZuora RevenueExcel4AppsZuoraMicrosoft ADFS for Genesys CloudGoogle Ads ConversionMicrosoft SharepointMicrosoft OfficeCisco WebEx TeamsAsanaSeismicXitamiChameleon systemSAMConviva Operational Data PlatformGitHubPagerDutyLushaMicrosoft TeamsZoomdataAIApexSOQLNingPeopleSoft Absence ManagementTracAzure AI StudioISO+™AWS Trusted AdvisorZoom RoomsKioskedAndroidOktaPing IdentityOpenTrackerAmazon CloudFrontAmazon CloudWatchAmazon DynamoDBAmazon S3ANGEL LMSAmazon API GatewayLambda CloudSizmekAWS SDK for JavaScriptSpring BootAmazon EC2SNSSalesforce CRM AnalyticsSalesforce Revenue CloudAWS BedrockNode.jsReactTypeScriptJavaScriptSalesforce Lightning Web ComponentsPlaywrightJenkinsGitGlobalscapeSmartsheetAirflowSemrushMicrosoft Azure MonitorTerraformAWS Transit GatewayAmazon Virtual Private CloudAWS PrivateLinkAmazon Elastic Load BalancerGorilla NationAWS Direct ConnectCisco VPN.NETVMware SD-WANSnowflakeSnowdbtStreamsGoogle Cloud TasksMicrosoft Windows Server 2012SolarWindsZscalerCisco Meraki MSCisco Unified Intelligence CenterWiresharkYandex MetricaCSSReact ReduxKnockout.jsAWS CloudFormationAmazon Simple Queue ServiceApache KafkaRedisCursorAmazon QuickSightAWS Step FunctionsElasticsearchAmazon Managed Streaming for Apache KafkaAtlassian BitbucketMavenSalesforce Service CloudAkamai Connected CloudThomson ReutersLoomCCH TagetikSpringExpressSeleniumAnsiblePuppetGenesys SIPSYSPROMicrosoft Exchange Server 2003Microsoft PowerShellAkamai CDN SolutionsSMTPLeanIX Enterprise Architecture ManagementComposerAlteryx DesignerTelligentLinkedIn AdsBurp SuitePostmanRecurlyRiseGainsightLOUMySQLHubbNew RelicSumologicChromeJavaC#EnsiWebriti BusiprofOracle Communications Session Border ControllerShortPixel Image OptimizerPulse SDPHeapAnalyticsContentsquareCortex A53SQLRECAceSASICETrixBIRTDatadog DashboardsMicrosoft Active DirectoryAzure Active DirectoryMicrosoft IntuneAutopilotZoom MeetingsZipteamsMicrosoft WindowsApple macOSAWS VPNCPIIBM ILOG CPLEX Optimization StudioRESTSageMicrosoft Intune Enterprise Application ManagementMicrosoft Teams RoomsAzure AD P2MapMarkerUnisys DevSecOpsAmazon AssociatesOracle PasslogixOpenLDAPOracle JDBCWinSCPOracle XML DBHTML ProSajax SystemIBM HTTP ServerWider PlanetCATWordpressTableauLucidLinkMicrosoft Power AppsMicrosoft Power AutomatePower BI DocumenterFigJamCoveAWS Control TowerExcel ImpactEyefinity OfficeMateAngularAWS LambdaSAPD-EDGEAudioCodes Meeting InsightsCLinux OSApple iOSMicrosoft Power BILinuxGoogle Cloud Pub/SubJTL-Shop 3FlowAmazon Managed Workflows for Apache AirflowNVIDIA MorpheusAthenaApache SparkLocustTorBASEMintMicrosoft ProjectIntel Cloud ServicesGoogle Cloud DialogflowAmazon LexNuanceNTENTSecured MVC Forum on Windows 2012 R2ServiceNow Virtual AgentLessCisco Meraki SD-WANCisco Firepower 1000Adition Technologies - AdvertisersVectorAmazon ElastiCacheECSLucidChartVisioMicrosoft PowerPointKotlinTestngAWS EventBridgeWorkday Adaptive PlanningWorkday HCMArgon CI/CD SecurityMicrosoft ExcelMicrosoft SQL Server Reporting ServicesMicrosoft-IISApachePega Robotic Process AutomationCisco VoIPWebRTCGoogle AdsFacebook PixelCallMiner EurekaZendeskYourMembershipVueJSscikit-learnTensorFlowMicrosoft Power PlatformAzure Analysis ServicesPlayvox WFMGoComplex Media NetworkSquiz DXPCitrix VDI-in-a-BoxGroovyAmazon Linux 2HP PolyApache HTTP ServerAWS ConfigFlipHTML5Dell EMC PowerScaleJamf ProAzure Active Directory B2CBashAppleLangchainFileVaultMicrosoft BitLockerAWS Single Sign-OnPyTorchCETAmazon SageMakerFormatMicrosoft Windows 10Amazon Elastic MapReduceMetaflowAWS BatchAWS FargateGoogle CloudAzure AI SearchAzure AutomationAzure Log AnalyticsAzure Logic AppsMicrosoft Defender for EndpointMicrosoft GraphSecurityAWS MarketplaceSnyk CodeMinteye / AdsCaptchaOracle Automatic Storage ManagementAmazon GuardDutySWIFTKubernetesCisco Catalyst 9800 Series Wireless ControllersCisco Firepower NGFW Virtual (NGFWv) - BYOLCisco DNA CenterThousandEyesWorkivaOneTrustDatabricksConcurCventebsCisco MerakiConga CPQThrive ArchitectCPG DragonflyChatGPTDockerMappServiceNow Automated Testing FrameworkGitLab CI/CDApple iPhoneApple iPadSpiceworks IP ScannerTrend Micro Smart ProtectionTSYSOracle Analytics CloudBlacklineThomson Reuters ONESOURCECisco Catalyst 2900 SeriesMicrosoft Hyper-V ServerVMware ESXiOpenTelemetryAWS GlueAWS IAM Identity CenterPytestPronto XiGradleMotorolaSnowparkAmazon Product Advertising APIOpenAPIBMC Helix DiscoveryServiceNow Service MappingAMPGoogle AnalyticsAhrefsConductorGeminiLexityRiveAct!AWS Data Lake StorageDatapipeGenesys EngageNECWindows ServerADPAmazon Elastic Container RegistryAmazon Elastic Kubernetes ServiceAmazon Relational Database ServiceApache FlinkApache TomcatASP.NETAzure Data FactoryAzure Kubernetes ServiceAzure Synapse AnalyticsBERTC++Coupa ProcurementCoveoCrowdStrikeCucumberCyaraCypressDatadogDoceboember.jsFivetranFlaskGitHub ActionsGitLabGrafanaHTMLIBM Db2JamfJestJWTMicrosoft Sql ServerMicrosoft AzureMicrosoft Azure StorageMongoDBNetSuiteNginxNLPOracle DatabasepandasPostgreSQLPrometheusReduxRubySalesforce CPQSalesforce CRMSkypeSnykSplunkStreamlitSumoTableau PrepTaniumTestCompleteToolkitUikitViteWebsocketAkamaiPHPRuby On RailsMacaron
Keywords(200)
call center softwarecloud contact centercustomer experience softwarecontact center as a servicecustomer selfserviceworkforce engagement managementworkforce planningenterprise call centeroutbound call center servicesdigital customer engagementconversational aichatbotsautomated routingweb messagingsms messaging
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ivr selfserviceweb hostingsoftware developmentmulticloud cxscalable contact centerai automation in contact centersglobal cx solutionsb2bcloud security and compliancepersonalized customer engagementautomationcloud architecture designpersonalized engagementmulti-channel engagementhybrid cloud contact centercustomer retention strategiesconsultingcustomer experience optimizationcloud contact center softwareservicescloud-native contact centercustomer retention and loyalty strategiesai-driven insightscustomer service softwarecloud-native architectureemployee engagement ai toolscustomer service optimizationcontact center scalability solutionscustomer data silos integrationai-driven customer insights toolscontact center scalabilityemployee experience managementcontact center performance analyticsretailpersonalized customer supportcustomer experience innovationb2cdigital channels integratione-commercemulti-channel engagement platformsenterprise cx solutionsai-enabled customer journey management platformsdigital engagement channelscustomer data securitydigital channels supportcustomer loyalty and retentioncloud contact center solutionscloud-native architecture designcloud-based cx platformscalable multichannel supportglobal customer support solutionscloud platform developmentai-driven customer insightscustomer data integrationmulti-channel customer supportdigital customer engagement platformsai-powered experience orchestrationcustomer data integration platformscustomer experience transformation strategiescloud architectureai and machine learning in customer experienceai-powered customer experiencemulticloud deploymentcontact center security and compliancecloud deployment optionscloud platform development toolscustomer data security standardscustomer experience excellencecustomer experience excellence strategiesinformation technology and servicescustomer retention toolscustomer data security standards and practicescustomer interaction managementcontact center securitycloud security and compliance standardsdigital channels support toolscustomer experience transformationcustomer experience managementcustomer experience platformai-powered self-service solutionsai-enabled journey managementgovernmentsustainabilityai-powered analytics toolsfinancial servicescustomer loyalty programsend-to-end customer experienceai-powered analytics and insightsexperience orchestration platformai-enabled customer journey managementomnichannel customer supportglobal contact center solutionscustomer experience platform solutionsai-powered analyticscustomer journey orchestrationai automation toolsend-to-end journey orchestrationhybrid cloud contact center solutionsdigital transformationemployee productivity toolsai and machine learning in cxcustomer experiencecloud computingcontact center performanceai experience orchestrationcustomer experience optimization toolshybrid cloud solutionscustomer service software solutionsai-powered self-serviceomnichannel cxai automationcontact center security measuresglobal customer supportmulti-channel customer engagementd2cai and automation in cxcontact center softwarecloud deployment flexibilityend-to-end customer journeycustomer experience innovation toolsai insights and analyticscontact center performance analytics toolsai-powered customer journeycontact center automationomnichannel cx support toolsai analyticsai-enabled workforce management toolsscalable customer supportcomputer systems design and related servicesscalable contact solutionsai and automation integrationcustomer journey managementpersonalized customer interactionsai-enabled workforce managementai-powered analytics platformscloud deployment flexibility solutionsmulti-channel supportworkforce engagement ai toolscustomer loyalty enhancementemployee engagement toolshealthcarecustomer interaction analyticsmulticloud cx deploymentcloud-native contact center architectureinnovationcontact center automation solutionscustomer loyalty solutionscustomer interaction platformcomprehensive contact centerautomated interactionsapi integrationsreal-time analyticsintelligent routingemployee efficiencyflexible workforce solutionscustomer feedback analysispersonality-driven voicebotscloud security compliancecustomer data protectionperformance managementautomated quality assuranceself-service capabilitiesdeveloper ecosystemintegrated crm solutionscloud scalabilityinteraction history trackingremote workforce supportautomation and aireal-time schedulingdata-driven decision makingomnichannel experienceinternal collaboration toolsseamless app integrationtraining and certification programsresource optimizationpersonalized customer experiencesemployee engagement solutionsai-influenced customer insightsemployee productivity enhancementperformance coaching toolscustomer success metricsbusiness intelligence toolsthird-party app marketplacecontact center innovationscloud communication solutions
Industry Codes
SIC 7375SIC 7372NAICS 54151NAICS 513210