ServiceNow Security Operations (SecOps)
by ServiceNow Inc.
ServiceNow Security Operations (SecOps) is a soar platform built on the ServiceNow Now Platform — uniquely bridging IT service management and security operations in a single workflow engine, enabling security teams to automate vulnerability response, incident response, and threat intelligence with direct integration into IT ticketing and change management.
Starting Price
Enterprise pricing on quote — typically $50,000 $500,000+/year depending on ITSM seat count; contact servicenow.com
G2
Gartner
Capterra
Ratings & Reviews
Key Features
- Security Incident Response — Automated ITSM-Linked Workflows
- Vulnerability Response — Prioritized Patch Automation
- Threat Intelligence Integration (TI)
- Now Assist AI — Generative AI Security Automation
- Configuration Compliance — Automated Remediation
- Risk & Compliance Management
- CMDB Integration — Asset Context in Every Incident
- Change Management Integration — Automated Patching Approval
- SLA Management & Escalation
- Executive Dashboards & Risk Reporting
- Native ServiceNow ITSM Integration
- 200+ Security Integrations
- Performance Analytics
- Audit Trail & Compliance Evidence
Pros & Cons
Pros
- +Only soar platform that natively bridges security response with IT service management — CMDB asset context in every security incident
- +Vulnerability response automation directly triggers patching workflows in ITSM — unique end-to-end remediation
- +Now Assist AI generative automation accelerates incident investigation
- +FedRAMP High authorized for U.S. government
- +Executive risk reporting and compliance dashboards
- +Best soar platform for organizations already running ServiceNow ITSM at scale
Cons
- −High cost — ServiceNow licensing model means SOAR cost scales with overall ITSM seat count
- −Best value only for existing ServiceNow customers
- −Complex implementation requiring ServiceNow platform expertise
- −Less pure SOAR automation depth vs. Palo Alto XSOAR or Tines
- −Speed of innovation slower than pure-play SOAR vendors
Best For
Large enterprises running ServiceNow ITSM who want a soar platform that bridges the security-IT gap — automatically creating change requests, triggering patch approvals, and closing vulnerabilities through the same ticketing workflows IT teams already use.
Target Audience
Large Enterprise, Fortune 500, Government, Financial Services, Healthcare — Organizations running ServiceNow ITSM
Key Integrations
Competitor Tools
Pricing
Model
Annual subscription — per user; ServiceNow SecOps module pricing on quote
Starting At
Enterprise pricing on quote — typically $50,000 $500,000+/year depending on ITSM seat count; contact servicenow.com
Free Trial
Yes — demo and developer instance available at servicenow.comCompany Info
Founded
2004
Headquarters
Santa Clara, CA, USA
Employees
22,000+
Company Size
Enterprise & Large Enterprise (1,000+ employees with existing ServiceNow deployment)
Funding
Public (NYSE: NOW) — Market Cap ~$180B (January 2026)
Certifications
Awards & Recognition
Gartner Magic Quadrant Leader — SOAR 2025 | Forrester Wave Strong Performer — SOAR Q2 2025 | IDC MarketScape Leader — SOAR 2025 | SC Awards Best IT-Security Integration 2025
Official Website
ServiceNow Security Operations (SecOps)
Visit ServiceNow Security Operations (SecOps)Data sourced from G2, Gartner & Capterra · Verified by Firmographic