Overview
Employees
150
Founded
2015
Revenue
$180.8M
Location
Washington, District of Columbia, United States
Industry
information technology & services
About
ChurnZero is an AI-powered customer success platform tailored for B2B SaaS and subscription businesses. Founded in 2015 by You Mon Tsang and Mark Heys, the company aims to enhance customer growth, reduce churn, and improve revenue retention. Headquartered in Washington, D.C., with an office in Amsterdam, ChurnZero operates as a remote-first organization and has raised over $37.6 million in funding.
The platform offers a real-time solution that consolidates data from various sources, providing a unified view of customer interactions. Key features include AI agents for automation, health scoring, predictive analytics, and tools for in-app engagement. ChurnZero's pricing is structured around the number of customer accounts managed, with three tiers: Essentials, Growth, and Enterprise. The platform is particularly suited for mid-market companies looking to adopt proactive customer success strategies and is well-aligned with the needs of Indian B2B SaaS businesses.
Technologies(94)
Google Search ConsoleSage IntacctApple Business ManagerAWS CloudOpenAISalesforceSalesforce Sales CloudAmazon Route 53Apple School ManagerAmazon SESAmazon Simple Email ServiceSendgridTwilio SendGrid Email APITwilio SendGrid Email Marketing CampaignsMicrosoft Email Providers
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Microsoft Exchange OnlineOutlookMicrosoft ExchangeAtlassianMicrosoft 365Microsoft 365 Apps & ServicesZoom MeetingsAmazon AWSAnthropic ClaudeDocuSignKnowBe4Mailchimp MandrillFacebook PixelHubspotPriority HintsHubSpot Marketing Hubwp.cloudViewport MetaOpen GraphAmazon CloudFrontVimeoOsanoPathFactoryMixpanelContact Form 7jQuerySlickGSAPPrimeNGDiviHSTSRSSSalesforce PlatformBambooHRChili PiperWootricSegmentWordPress.orgWordpressSalesforce LightningSwiperBingNginxGravity FormsFitVids.JSZoomInfoMicrosoft OfficeGoogle Tag ManagerYoastHRMDirectMobile FriendlyGaugesYoast SEOYouTubeEasy Pie ChartTailwindjQuery MigratejQuery MobileBing Webmaster ToolsChurnZeroSQLTrustRadiusAllegoSemrushC#AngularMicrosoft SQL Server Reporting ServicesLinkedIn Sales NavigatorOrumZoomdataAIApolloSlackDNNPHPMySQLTypeScriptGraphQLASP.NET
Keywords(142)
customer successcustomer experiencesaassubscription businesssoftwarecustomer retentionretentioncustomer engagementaccount managementb2b saascustomer onboardingcustomer journeysenterprise softwaresubscription businessesinformation technology
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Industry Codes
SIC 7375NAICS 54151NAICS 51321