Overview
Employees
150
Founded
2012
Revenue
$20M
Location
Southlake, Texas, United States
Industry
information technology & services
About
HappyFox is an AI-powered, cloud-based SaaS platform that specializes in help desk ticketing, live chat, chatbots, workflow automation, and business intelligence solutions. Founded in August 2011 and headquartered in Irvine, California, the company serves over 12,000 organizations across more than 70 countries. HappyFox aims to enhance customer and employee support by simplifying complex processes for teams in various sectors, including IT, HR, and customer service.
The platform offers a comprehensive suite of tools, including omnichannel ticketing, real-time live chat, AI-driven chatbots, and advanced reporting features. HappyFox supports 35 languages and integrates with popular platforms like Salesforce and Jira. The company is recognized for its excellence in help desk software, having been rated the "Best Help Desk Software" by PCMag for over six consecutive years. With a focus on delivering efficient support solutions, HappyFox continues to grow and innovate in the customer service space.
Technologies(89)
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Keywords(188)
help desksaas help deskticket support systemai customer serviceitsmai support copilotchatbotai agentsworkflow automationservice desk softwaresaasenterprise softwaresoftwareinformation technologysoftware development
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support remote supportsupport compliance standardsai chatbotsupport customer satisfactionsupport multi-department supportservicesit managementsupport customer self-servicesupport integration with collaboration toolssupport hipaa compliancesupport customer experiencesupport industry-specificsupport multi-channelsupport ai-poweredsupport case managementasset managementsupport workflow toolssupport ai assistancesupport chatbot integrationsupport industrysupport data securitysupport for enterprisesai supportsupport agent collaborationsupport customer feedbacksupport real-time notificationssupport multi-language supportsupport customizable workflowsmulti-channel supportsupport automationsupport ai toolssupport security standardscustomer servicesupport gdpr complianceeducationsupport analytics dashboardssupport multi-languagesupport platformsupport systemsupport incident managementhelp desk softwaresupport analyticssupport securitybusiness intelligencesupport scalabilitysupport small businesssupport live chatsupport managementsupport incident automationmanufacturinghealthcareautomationsupport workflow automationsupport enterprise-grade securityb2bsupport integration with crmsupport agent productivityticketing systemcustomer engagementsupport real-time analyticslive chatsupport enterprise softwaresupport rapid setupcustomer support softwaresupport servicessupport multi-channel integrationsupport scalable architecturenon-profit organizationssupport automation toolssupport sla managementsupport in multiple languagessupport ticket routinge-commercesupport knowledge basesupport solutionssupport ai chatbotcustomer satisfactionsupport ticket prioritizationticket managementsupport ai-driven insightssupport ticket automationsupport rapid onboardingcloud help desksupport cloud-based platformsupport chatbotssupport integration apissupport customizationsupport ai-powered chatbotssupport innovationsupport soc 2 compliancesupport business intelligence dashboardstelecomecommercesupport multi-channel communicationsupport compliancesupport channelsretailit support softwaresupport integrationcustomer supportsupport ticketingsupport customer engagementit servicessupport workflowsgovernmentsupport rapid deploymentsupport support automationsupport automation rulessupport multilingualsupport self-servicecomputer systems design and related servicessupport reportingsupport ai support toolssupport for smbssupport productivityit supportself-service portaltask managementsla managementreporting and analyticscustomer feedbackknowledge baseintegrationsslack integrationmicrosoft teams integrationcanned responsesincident managementservice request managementcontact center softwaremobile help deskremote customer supporttrouble ticket managementissue trackingcase managementcustomer satisfaction surveysemail supportshared inboxinternal help deskcustomer complaint managementmulti-brand helpdeskfield service managementrequest management systeminformation technology servicestraining and supporteducation solutionstelecom customer servicehealthcare support softwarenon-profit help deskenterprise solutionssmall business supportcross-departmental supportreal estate supporttravel customer servicefinancenon-profitdistributionconsumer_products_retailtransportation_logisticscomputer softwareinformation technology & servicesenterprisesanalyticsmechanical or industrial engineeringhealth carehealthwellness & fitnesshospital & health carenonprofit organization managementconsumer internetconsumersinternetproductivityfinancial services
Industry Codes
SIC 7375SIC 7372NAICS 54151NAICS 513210