Overview
Employees
80
Founded
2011
Revenue
$10M
Location
San Jose, California, United States
Industry
information technology & services
About
Hiver is an AI-powered customer service platform designed for teams using Google Workspace and Microsoft Outlook. Founded in 2011 by Nitesh Nandy and Niraj Ranjan Rout, Hiver transforms email collaboration into a streamlined help desk experience. The company is headquartered in San Jose, California, with significant operations in Bengaluru, India, and serves over 10,000 teams globally, including notable organizations like Harvard University and Flexport.
Hiver's product suite includes an omnichannel shared inbox for managing customer communications, live chat, WhatsApp support, and voice integration. The platform also features AI-powered automation to handle repetitive tasks, smart analytics for performance insights, and seamless integration with over 100 applications. Hiver is tailored for various sectors, including technology, healthcare, and education, making it a versatile solution for customer support, sales, and operations teams.
Technologies(110)
Google Search ConsoleAWS CloudGoogle WorkspaceAmazon Route 53BrevoGmailAtlassianGoogle MeetMicrosoft 365Amazon AWSHubspotStatusPage IOGoDaddy DomainsGoDaddy HostingjQuery
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Priority HintsWP RocketRSSHSTSPHPElementorMobile FriendlyNginxViewport MetaWordPress.orgGSAPWordpressBabelWordpress.comMagnific PopupGaugesjQuery MigrateRankMath SEOHello ElementorOpen GraphGoogle Tag Managerwp.cloudHubSpot Marketing HubPrimeNGVisual Website OptimizerChili PiperKubernetesArgocdElasticsearchGoogle Ads ConversionAmazon DocumentDBTerraformRabbitMQApache KafkaPythonBashDatadogAmazon CloudWatchGrafanaGitHub ActionsAmazon EKS AnywhereGoogle AdsLinkedin Marketing SolutionsFacebook PixelX (Twitter)YouTubeReactNext.jsAmazon Managed Streaming for Apache KafkaAWS AnalyticsTypeScriptJavaScriptSlackTwilioZoomdataAdobe Creative SuiteAdobe PhotoshopAdobe IllustratorAdobe InDesignAdobe XDFigmaSketchDockerHELMPostgreSQLMySQLAmazon Relational Database ServiceAmazon OpenSearch ServicePrometheusOpenTelemetryVueJSRuby On RailsRampNetSuiteOloSQLStripeAIWhatsAppZoom MeetingsAnthropic ClaudeApolloClickUpCopilotCursorLaravelNLPOutplaySeleniumWebDriverIOGoMacaronwebpackRubyGraphQL
Keywords(163)
customer servicecustomer successcustomer service platform built for complex supportresolves complex customer ticketsautomate customer operationsfully featured support platformbuilt for complex supportcollaborationemailcustomer support toolsgoogle appsconsumer internetinternetcrmenterprise software
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information technologysoftwaresoftware developmenttravel and hospitalitysupport analyticssupport collaboration featuressupport customer feedback collectionmanagement consulting servicessupport email delegation toolscustomer feedbackmicrosoft office 365support customer insightshealthcaresupport chatbots for supportintegrationssupport integration with appssupport customer experience enhancementsupport customer satisfaction metricssupport internal notessla managementsupport internal collaborationsupport team collaborationsupport response automationautomationsupport analytics dashboardsworkflow automationsupport team productivityresponse time reductionsupport response time optimizationsupport customer satisfactioninternal notessupport ticket trackingsupport scalabilitycustomer satisfactiontechnology and softwarecustomer engagementsupport performance metricsai chatbotslogisticscustomer experiencesupport support analyticssupport workflowssupport customer feedbacksupport process automationbusiness softwareemail delegationai-powered chatbotseducationcustomer support automationcollaboration toolssupport sla managementsupport automation toolscustomer insightssupport support ticket automationsupport multi-channel inboxanalyticssupport support workflow optimizationsupport customer experiencemanufacturingsupport chatbots integrationticketing systemsupport data-driven supportsupport across channelssupport workflow optimizationsupport data insightsself-service portalsupport self-service optionsservicesteam collaborationsupport collision alertssupport self-service supportsupport support metricssupport real-time supportsupport collision detectionsupport support process automationsupport customer engagementb2bsupport efficiencyshared inboxsupport customer insights analysisgoogle workspacesupport email management automationreal-time analyticssupport support ticketingsupport self-service portalsupport chatbotshelp desksupport metricssupport ticket managementcollision alertscompliancesupport workflow automationsupport email delegationsupport customer feedback toolssupport ai chatbotssupport automation workflowsmulti-channel supportsupport sla compliancecustomer relationship managementsupport multi-channel communicationemail managementsupport automationhelp desk softwarelive chatknowledge baseai copilotcustomer portalgmailoutlookcustomer queriesreal-time supportchatbotsteam productivityperformance trackingcustom reportsuser insightscontent managementautomation workflowsdelegationemail templatescollision detectioninternal communicationtask assignmentcustomer satisfaction surveysautomated responsessupport channelsemployee onboardingai suggestionsconversational aiintegration with crmworkflow optimizationdata analysisvisibility into tasksproductivity enhancementfinancetransportation & logisticsenterprisescomputer softwareinformation technology & servicesconsumerssaleshealth carehealthwellness & fitnesshospital & health caremechanical or industrial engineeringdata analyticsfinancial services
Industry Codes
SIC 7375NAICS 54161NAICS 513210