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Hornbill

Customer Support SaaS · SaaS

Overview

Employees

150

Founded

1995

Revenue

$6.5M

Location

London, England, United Kingdom

Industry

information technology & services

About

Hornbill is a cloud-based software company founded in 1995, specializing in Enterprise Service Management (ESM) and IT Service Management (ITSM) solutions. The company focuses on automating and streamlining workflows for teams across various organizations. Hornbill offers a collaborative service management platform that integrates modern collaboration tools with extensive ITSM experience, allowing teams to connect anytime and anywhere.

Hornbill's product portfolio includes the Hornbill Service Manager, a comprehensive service desk solution, and Hornbill Collaboration, a communication platform designed for global teams. The company also provides a cloud-based platform that supports various applications and digital interactions. With a client base of over 350 customers and 34,000 analysts, Hornbill serves industries such as local government, education, healthcare, and commercial enterprises. The company emphasizes its role as a partner in growth, offering support and training to help clients maximize their investment.

Technologies(40)

CloudFlare CDNCloudflare DNSMailChimpMicrosoft Email ProvidersMicrosoft Exchange OnlineOutlookMicrosoft ExchangeMicrosoft 365Microsoft 365 Apps & ServicesNetSuiteHubspotCloudFlareViewport MetaGoogle Analytics 4HTTP/3
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HSTSOpen GraphHubSpot Content HubGoogle AnalyticsRollWorks Account-Based PlatformAdRollGoogle Font APIHubSpot Marketing HubMobile FriendlyGoogle Tag ManagerCamtasiaGeniallyCanvaAdobe Premiere ProANGEL LMSJavaScriptHTML ProCSSSalesforce Lightning Web ComponentsNode.jsSQLGitApache Subversion (SVN) Server on Ubuntu 18.04 LTSAILoopio

Keywords(50)

itilhelpdesksoftwareasset managementitsmcollaborationapplicationsservice managementesmhr service managementhrsmenterprise service managementcustomer servicesoftware developmentautomation platform
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codeless solutionit service managementworkflow automationai-driven toolsservice deliveryemployee experiencedigital transformationservice catalogcustomer satisfactionoperational efficiencycollaborative workflowscloud-based solutioncontinuous innovationuser-friendly interfaceproductivity enhancementcross-industry solutionscustomer supportservice automationit operations managemententerprise softwareb2b customer managementglobal user basemarket recognitionservice deskprocess optimizationemployee engagementomnichannel interactionscompetitive pricingb2bsaasservicesinformation technology & servicesappsenterprisescomputer software

Industry Codes

SIC 7372SIC 7373NAICS 51321NAICS 54151