Jitbit

Jitbit Software is a privately held software development company founded in 2004 or 2005, with operations in the US, UK, and Latvia. The company specializes in help desk and customer support tools, focusing on its flagship product, Jitbit Helpdesk. This email-first help desk ticketing system is designed for customer support teams to efficiently monitor and manage requests from customers and employees.

Jitbit Helpdesk is available in two deployment options: an on-premise version for self-hosting and a SaaS cloud-hosted version that can be set up quickly. Key features include email-focused ticketing, an embeddable live-chat widget, a knowledge base, and asset management tools. The software integrates with various platforms like Slack, Jira, and Google Drive, making it versatile for different customer service workflows. Jitbit serves thousands of companies across more than 50 countries, maintaining a remote-friendly work environment.