Cervello

Cervello is a Brazilian company founded in 2014 that specializes in Enterprise Service Management (ESM) and IT Service Management (ITSM) platforms. The company offers a modular software platform designed to manage customer service, projects, and various business processes. Key features include chatbot implementation, queue management, contract management, incident analysis, project lifecycle monitoring, and productivity tracking. The platform also provides a knowledge base, service catalogs by department, and management reports.