Frequently AskedQuestions

FirmoGraphic provides B2B leads based on behavior and intent data from multiple sources, including webinars, whitepapers, content downloads, and website behavior analytics. Our leads are pre-qualified based on buying intent signals.

Our data accuracy is over 90% due to rigorous validation and verification processes by our data science team. We use multiple verification points including email validation, phone verification, and real-time data enrichment.

We update our data every 7 days to ensure you're working with fresh and relevant information. Critical intent signals are updated in real-time, while contact information undergoes weekly verification cycles.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers. For enterprise clients, we also offer invoice-based billing with NET-30 terms.

Yes, we offer a 30-day money-back guarantee for new customers. If you're not satisfied with the quality of our leads within the first 30 days, we'll provide a full refund.

No, we don't charge any setup fees. You only pay for the leads you purchase, with transparent pricing based on your selected criteria and volume requirements.

You can reach us via multiple channels: Contact Us page, email at support@FirmoGraphic.com, or phone at 1-800-INTENT-1. Our support team is available Monday-Friday, 9 AM - 6 PM EST.

Yes, we provide comprehensive implementation support including CRM integration assistance, data mapping guidance, and best practices consultation to help you maximize your ROI.

We typically respond to support requests within 2-4 hours during business hours. For urgent technical issues, we offer priority support with response times under 1 hour for enterprise clients.