AskNicely

AskNicely is a customer experience software platform founded in 2014 and based in Portland, Oregon. The company specializes in capturing real-time customer feedback to support frontline teams in service-oriented businesses. AskNicely uses AI and the Net Promoter Score (NPS) framework to simplify complex customer data into actionable insights for employees. Its mission is to enhance the employee experience, customer experience, and revenue growth for service-based organizations.

The core offering is the Frontline Success Platform, which provides a desktop-to-mobile solution tailored for people-powered businesses. Key features include automated feedback collection, real-time surveys to measure NPS and customer satisfaction, and frontline activation tools that deliver coaching and performance insights to employees. The platform also offers analytics to track customer feedback and convert it into daily tasks, helping businesses improve customer interactions and drive revenue growth. AskNicely serves over 1,300 brands globally, focusing on mid-sized, multi-location service businesses across various sectors, including retail, hospitality, healthcare, and financial services.