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Bigin by Zoho CRM is an AI-powered customer relationship management platform tailored for small businesses and micro-businesses with 1 to 20 employees. It provides a centralized workspace for managing leads, deals, customer conversations, and follow-ups, making it easier for users to transition from spreadsheets to a more organized system. Bigin is designed for various sectors, including agencies, real estate firms, clinics, and e-commerce brands.
The platform features visual sales pipeline management, contact and lead management, and integrated communication tools, including VoIP capabilities. Bigin also offers automation features and integrates with popular tools like QuickBooks Online and Microsoft Teams. With a tiered pricing structure starting at $0 for a free plan and $7 per user per month for the entry-level paid plan, Bigin is positioned as an affordable CRM solution. Over 50,000 businesses utilize Bigin for their sales, onboarding, and customer service needs.